Day to day insurance questions and service needs can add up. Often searching for the answers we need on the internet or 800 service numbers can lead to misinformation or confusion.
What do you do as an employer when an employee tells you about a serious health issue and needs help resolving a claim? You know too much now and are likely out of compliance with HIPAA? This is a real challenge that most businesses face.
Our Philosophy - "The needs of our customers come first."
At Radwick & Lightle, we have created a culture that is customer-focused and we want you to know what to expect and receive:
Dedicated customer service for your business and employees
Employee confidentiality for HIPAA compliance
Answer individual employee and dependents inquiries regarding benefits, claims, and eligibility
No confusing automated systems to work through
Immediate response to request and continuous updates until resolved
Continuous group administration assistance
New employee enrollments, changes and terminations
Assistance with COBRA compliance, eligibility and communication
Consultative professional HR resources and service
These services are a direct reflection of our values.
Our Core Values
Be passionate for what we do
Tell the truth and do good
Empathize with our customers and their request for assistance
Patience for working through each individual's situation
Persistence to reach resolution
Desire to grow and improve by listening to our customers and asking for feedback